WEBSITE TERMS & CONDITIONS
Introduction
Hi! I’m Kris Franken. This website, www.krisfranken.com, is owned and operated by Sounds in Sync Pty Ltd trading as Kris Franken (ABN 16 138 026 267). If you have any questions or need further information, please contact me at hello@krisfranken.com, 0438 062 677 or PO Box 1218, Baulkham Hills NSW 1755 Australia.
This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations, and I care about making sure we both know where we stand.
When you visit this website, use my services or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
General Disclaimer
On this website you will find blog posts, articles, guides, and general information on spirituality, health and wellbeing. This information is provided solely for your personal development.
MY RIGHTS & RESPONSIBILITIES
Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances. Should you have any health concerns please see a medical professional as soon as possible.
Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.
I may modify the information provided on this website at any time, including altering or deleting it without notice.
VISITOR RESPONSIBILITIES
As a visitor to this site, you commit to taking responsibility for your own health, safety and wellbeing. This means doing your own research and making informed decisions about whether a particular course of action is right for you. Should you have any doubts or questions about the suitability of the information, services or goods provided for your unique circumstances, please contact me immediately to discuss your concerns: hello@krisfranken.com. You agree that you will not seek to hold me liable for any injury, loss or damage that may inadvertently result from your use of this website.
DOWNLOADS
All downloads made available on this site are created and presented with the greatest of care. However, I am not responsible for viruses or any other damage that might occur as a result of downloading material from this site.
EXTERNAL LINKS
I am not responsible for the content of any external sites that may be linked to from this website.
Specific Disclaimer
MY PRODUCTS AND SERVICES
This disclaimer relates to all healings and psychic readings. My intention in offering these services is to help my clients pursue holistic healing and spiritual insight in any way that is relevant to them and for their highest good.
MY RESPONSIBILITY
I hold a Bachelor of Arts with a double major in Psychology and Sociology and I am a certified Reiki II healer. I consciously work with Spirit to provide what is needed at the time of healing/reading. I never make predictions, I never answer legal or medical questions, and I never make unfounded promises. I endeavor, simply and honestly, to assist my clients to the best of my talent and ability.
YOUR RESPONSIBILITY
It is your responsibility to understand the limitations of our professional relationship and not to surrender your power to me when booking in a healing or reading session with me. This includes taking care to keep your expectations realistic, asking questions if anything is confusing or unclear, using common sense, and making your own conscious decisions before taking action on anything that you think may have been suggested during our sessions.
PROBLEMS
Healings and psychic readings can be very personal and subjective. While I will try to work with you to identify and focus on the issues that are important to you, when we let spirit take the lead, we are trusting that we will journey where we are meant to be rather than attempting to control the outcome. As a result, there is no guarantee that you will achieve any particular result from your healing or reading, even if you have informed me of your desire in advance. It may be that the message, guidance or healing you seek is not granted, granted in a way that you do not anticipate, or that brings up deeply buried emotions which you are not ready to release. Some people may experience deep shifts and intuitive leaps, where others will feel nothing at all. How you experience my services depends on a wide range of factors unique to you, which can change from moment to moment, and which create variables beyond our conscious perception. By booking a session with me, you explicitly acknowledge that if the healing or psychic reading does not live up to your expectations, it is not my responsibility. If any concerns arise following our session, it is important that you prioritise self-care and seek advice and assistance from an appropriately qualified professional.
SUITABILITY
Healings and readings are suitable for anyone around the world with an open mind.
Intellectual Property
COPYRIGHT
The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without my written consent.
Content may not be sold or copied without written permission. However, you may freely share my content on social media so long as it is linked directly to this website or my social media handles. For all social media shares, please ensure that credit is given in the post or caption, not hidden in the comments.
Payment Terms
FORMS OF PAYMENT
PayPal is the only form of payment available on this website. PayPal is secure and easy to use even if you do not have an account with PayPal. If you have any queries regarding payment, please contact me.
PAYMENT PLANS
I do not currently offer any payment plans.
SECURITY POLICY
Only online payments through PayPal are accepted on this website. I am not able to see or keep any credit card details as they are stored only with PayPal.
All cards and journals are sold directly through Affirmations Publishing House and are subject to their terms and conditions.
This website has an SSL certificate.
Delivery
All products are delivered directly from Affirmations Publishing House.
All Reiki healings are sent via distance healing. This means that the client is able to receive healing at a location of their choosing without me being present. The client must advise when they would prefer their healing, and I will adjust or confirm that time and date with them as soon as possible. All Reiki healing notes are sent via email within 24 hours of the healing taking place. Healing will only take place on receipt of full payment.
All psychic readings are sent via email to the client within ten days of receiving full payment.
Returns Policy
AFFIRMATIONS PUBLISHING HOUSE PRODUCTS
For all products sold by Affirmations Publishing House, please see their website for their own terms and conditions in relation to their returns policy. www.affirmations.com.au
HEALING & READING SERVICES
I do not offer a refund to clients who change their mind or who are unhappy with the results of their healing or reading. Please ensure that you fully understand how my services work and what you will receive, ask me if you have any questions, and only purchase if you are prepared to accept the inherently unpredictable, subjective and intangible nature of these services. I am grateful for your understanding.
Consumer Guarantees
MINOR PROBLEM
If I am unable to proceed with a healing or reading due to sickness or other unforeseen circumstances, I will offer to refund your money or reschedule the healing or reading for another mutually agreed time.
MAJOR PROBLEM
All of my services are offered with proper care and attention. However, it is important to understand that healings cannot be measured or compared to another. Readings are always different depending on what information I am given by Spirit. I understand that this may cause you some confusion or disappointment, but it is the nature of this kind of service. It is a condition of purchase that you explicitly acknowledge that you will not be offered a refund if you are unhappy with the healing or reading as it wasn’t what you expected. If you still feel that there was a major problem with the service, please outline your concerns in an email. If we both feel it would be beneficial under all the circumstances, I may agree to provide an additional 30-minute session of a similar nature.
Visitor Information
RESPECTFUL COMMUNICATION & RESPONSIBLE ENGAGEMENT
You are solely responsible for any information submitted by you to this site. This means you must ensure that all information supplied by you is true and not misleading, discriminatory, or offensive. I reserve the right to remove any information supplied by you from the website at my discretion, at any time and for any reason without being required to give any explanation.
Jurisdiction & Dispute Resolution
JURISDICTION
This agreement is subject to the governing law of NSW, Australia.
NEGOTIATION
If any issue or complaint arises out of your use of this website or these terms and conditions, we both agree to make a genuine effort to resolve the dispute through negotiation and discussion.
MEDIATION
If we are unable to resolve a dispute by negotiation and discussion within 14 days, the we agree to proceed to mediation with the assistance of an independent accredited mediator. The mediator is to be appointed by agreement between us or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.
LITIGATION
It is a condition precedent to the right of either of us to commence litigation other than for interlocutory relief that we have first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
